Refund policy

REFUND POLICY

 

RETURN POLICY

 In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

 

Return Process: To return an item, please email customer service at customerservices@luminositycandles.com to obtain a Return Authorization (RA) number.

After receiving a RA number, place the item securely in its original packaging, and mail your return to the following address:

Luminosity Candles LLC.

Attn: Returns 13108 Summerton Dr.

Orlando, FL 32824.

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds: After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at customerservice@luminositycandles.com to arrange a refund or exchange.

 

 

RETURN POLICY: Please feel free to contact us at customerservices@luminositycandles.com if you have any questions or concern regarding our return policy.